This agreement is made and entered into by and between Precision Pages, Inc. (“Precision”) and The Client (“Client”) and it will be effective as of the date that it is signed by both parties. Note if Client is an entity rather than an individual the owners of the entity will also be required to sign this agreement to have a binding agreement.
The parties have verbally agreed as to the terms of their agreement and they now desire to reduce their agreement to writing. The following is their agreement.
WordPress Updates
Precision will apply any available updates to WordPress core, themes, and plugins every week. We use software and humans to update and review your site during this process. In rare circumstances, a website might break in response to an update through no fault of Precision, such as sites with outdated or buggy custom code, or dependencies that have grown incompatible with a new plugin or WordPress core update. Up to one hour of troubleshooting and development to remedy such issues is included each month. This is enough time to repair 90% of minor issues. Estimates will be provided for projects that are likely to exceed one hour.
Development Environment
A copy of your website, running on an alternate domain, is used when Precision has in depth updates to complete. This ensures the live website is unaffected during the troubleshooting process.
Backup & Recovery
Precision takes responsibility for nightly backups of your entire site. Restoring your site is as easy as calling or emailing. Backups are stored for 28 days.
Uptime Monitoring
Precision takes responsibility for your website’s uptime. If it is ever down for any reason, our team is automatically notified and will address the situation immediately.
DNS Hosting
Precision prefers to manage your DNS for your domain, but this is not a requirement. Clients do not have direct access to DNS, however requesting an update is an easy process that can be initiated with an email or phone call to our team.
Migration
If necessary, your site will be moved by Precision from your existing host to our servers. It will be made available for your review prior to directing traffic to our servers. Upon approval, our team will assist you with necessary DNS and SSL changes to point your domain at our hosting. Up to one hour of remedial WordPress core and plugin updates is included. Additional updates will be completed at $100/hr. Migration services require a one-time fee. See Exhibit C, if applicable.
Support
An hour of website support is included each month. We can teach you how to do new things with your website via Zoom, troubleshoot issues, or add content on your behalf. This support hour does not roll over from month to month. Hours do not aggregate.
Website Decommissioning
Thirty days’ notice is required to cancel hosting and maintenance. Notification must be received and acknowledged by Precision before the beginning of the next monthly term. Note that monthly terms vary in start date, depending on the initial date of service. They do not necessarily start on the first of the month. At the end of the final complete monthly term, the website will be decommissioned, at which point the customer website will be unreachable on Precision’s servers.
Website Archive
Upon request, Precision will provide a link to download an archive of the website codebase, files and database. Website archives will be available for 14 days after decommissioning. Websites may not be recoverable after 14 days. All money owed Precision must be paid in full before archives are released.
Long Term Storage
Precision is not responsible for long term storage of decommissioned websites.
Migration to a New Host
Migration to a new hosting provider is the responsibility of the customer.
DNS Hosting
Upon decommissioning, DNS hosting becomes the responsibility of the customer.
Monthly Term
Hosting is month to month. The monthly term begins the date of the first bill, renewing every 30 days.
Monthly Payment
A credit card is required and will be charged at the beginning of each monthly term. An emailed receipt will be provided every month.
Non-Payment
Payment is due at the beginning of the monthly term. If the payment method on file fails Precision will contact the client. Payment must be made within 5 calendar days or the website will be temporarily disabled. If payment is not made by the end of the monthly term, the website will be decommissioned.
IN WITNESS WHEREOF, this agreement will be effective as of the date that it is electronically signed by Client.